# HeyTappr > HeyTappr installs in your web app with one script tag. Your users ask for help in their own words, and HeyTappr speaks and spotlights them through the exact controls on the live page, using only guide copy your team approved. HeyTappr is an in-app product assistant for web and Android apps. A user types or says a question in their own words (for example "how do I export this"), HeyTappr matches it to a guide the customer's team wrote and approved, then speaks each step aloud and spotlights the exact control on the live page, advancing as the user acts. It never invents answers: with no matching guide it says so, and that unanswered question is logged for the team. Every guide gets an outcome funnel (asked, finished, dropped off) plus automatic detection of broken selectors. Not to be confused with HeyTap, OPPO's app store and cloud brand. HeyTappr (hey-tapper) is an independent B2B software company at heytappr.com. Install: one script tag for web apps, a Gradle dependency for Android. Pricing: shared on a demo. Contact: shrit@heytappr.com ## Key pages - [Home](https://www.heytappr.com/): what HeyTappr does, install snippet, FAQ - [Blog](https://www.heytappr.com/blog): essays and honest tool comparisons - [Integrations](https://www.heytappr.com/integrations): where the script tag goes in each stack - [Glossary](https://www.heytappr.com/glossary): in-app guidance and onboarding terms - [Use cases](https://www.heytappr.com/use-cases): every use case, by product, team and job - [Free tools](https://www.heytappr.com/tools): product tour builder, command palette generator, onboarding calculators and more - [Full text for LLMs](https://www.heytappr.com/llms-full.txt): all pages in one file ## Blog - [Why Product Tours Break After Every Release (and How to Stop It)](https://www.heytappr.com/blog/why-product-tours-break): tours and in-app guides break because each step is glued to a css selector, and most selectors describe how an element looks or where it sits. change either and the step points at nothing. - [The Best Appcues Alternatives in 2026 (Honest Comparison, With Pricing)](https://www.heytappr.com/blog/appcues-alternatives): Appcues is a mature no-code tool for onboarding flows, checklists and announcements, with mobile SDKs and a free trial. it doesn't publish prices; its entry plan covers up to 3,000 monthly active users. - [Best In-App Guidance Software in 2026: 12 Tools Compared (With Pricing)](https://www.heytappr.com/blog/best-in-app-guidance-software): quick picks. enterprise, employee-facing: WalkMe (now SAP) or Whatfix. analytics first, guides second: Pendo, or Amplitude if you're already on it. web SaaS on a budget: UserGuiding, Product Fruits, or Userflow. growth teams: Userpilot or Chameleon. - [The Best Chameleon Alternatives in 2026 (Honest Comparison, With Pricing)](https://www.heytappr.com/blog/chameleon-alternatives): Chameleon is a web-only in-app guidance tool known for customizable tours and launchers. it starts at $279 for 2,000 monthly tracked users, with Pro at $750 a month and Growth at $1,250 a month billed annually. - [CommandBar Alternatives in 2026: Now That It's Amplitude Guides and Surveys](https://www.heytappr.com/blog/commandbar-alternatives): CommandBar renamed itself Command AI, and Amplitude bought it in october 2024. it relaunched in february 2025 as Amplitude Guides and Surveys, included on Amplitude plans with limits on the lower tiers. - [The Best Intercom Product Tours Alternatives in 2026 (Honest Comparison)](https://www.heytappr.com/blog/intercom-product-tours-alternatives): Intercom's product tours come in the Proactive Support Plus add-on at $99 a month, on top of Intercom seats ($29 to $132 per seat per month). they run on desktop web only, not on mobile web or in the mobile SDK. - [The Best Pendo Alternatives in 2026 (Honest Comparison, With Pricing)](https://www.heytappr.com/blog/pendo-alternatives): Pendo is product analytics first, with in-app guides on top. it has a free plan up to 500 monthly active users, and every paid tier after that is custom-priced by MAU. - [How to Reduce "How Do I" Support Tickets (7-Step Playbook)](https://www.heytappr.com/blog/reduce-how-do-i-support-tickets): "how do i" tickets come from people who know exactly what they want and just can't find where it lives. the answer already exists. it's just not where they're looking. - [The Best Userflow Alternatives in 2026 (Honest Comparison, With Pricing)](https://www.heytappr.com/blog/userflow-alternatives): Userflow builds onboarding flows and checklists for web apps. third-party reports put it at about $240 a month billed annually for 3,000 MAU. it doesn't support native mobile apps. - [The Best UserGuiding Alternatives in 2026 (Honest Comparison, With Pricing)](https://www.heytappr.com/blog/userguiding-alternatives): UserGuiding is a budget-friendly onboarding tool for web SaaS, starting at $174 a month billed yearly. its big gap is that it doesn't support native mobile apps. - [The Best Userpilot Alternatives in 2026 (Honest Comparison, With Pricing)](https://www.heytappr.com/blog/userpilot-alternatives): Userpilot puts onboarding flows and product analytics in one tool for SaaS growth teams. it starts at $299 a month for up to 2,000 MAU, with Growth from $849 a month, and native mobile costs extra. - [The Best WalkMe Alternatives in 2026 (Honest Comparison, With Pricing)](https://www.heytappr.com/blog/walkme-alternatives): WalkMe (part of SAP since september 2024) is built for big companies rolling out software to thousands of employees. it's powerful, quote-priced, and needs real people to run it. - [The Best Whatfix Alternatives in 2026 (Honest Comparison, With Pricing)](https://www.heytappr.com/blog/whatfix-alternatives): Whatfix is an enterprise digital adoption platform, strongest at helping employees learn internal software, and also used on customer-facing apps. pricing is a platform fee plus licenses, by employee count or MAU, through sales. - [How to Stop In-App AI Assistants From Hallucinating (Approved Answers Only)](https://www.heytappr.com/blog/in-app-ai-assistant-without-hallucinations): in-app ai makes stuff up when you let the model write the answer. in product help that means confident directions to menus that don't exist. - [What Is a Digital Adoption Platform (DAP)? Features, Examples, and When You Need One](https://www.heytappr.com/blog/what-is-a-digital-adoption-platform): a digital adoption platform (dap) is a layer that sits on top of an app and teaches people to use it while they're using it: walkthroughs, tooltips, checklists, in-app messages, plus analytics on where people get stuck. - [Why Users Skip Product Tours (and What Works Better, With Data)](https://www.heytappr.com/blog/product-tours-vs-in-app-assistant): the average product tour gets finished about 30% of the time, per Chameleon's benchmark data. tours people start themselves do way better: roughly 67% for click-triggered vs 31% for time-delayed. - [Marketplace Seller Onboarding: How to Get New Sellers to Their First Sale](https://www.heytappr.com/blog/marketplace-seller-onboarding): seller onboarding is everything between "signed up" and "made a first sale": verification, agreements, store setup, first listings, shipping, and payouts and tax. ## Use cases: what it does - [In-App Product Assistant That Guides Users Live](https://www.heytappr.com/use-cases/in-app-product-assistant): HeyTappr is an installable product assistant. Users ask for help in their own words and follow a spoken live spotlight through the exact controls in your interface. - [In-App Guidance Software That Starts From a Question](https://www.heytappr.com/use-cases/in-app-guidance-software): In-app guidance that starts from what the user asked, not a tour trigger. HeyTappr matches the question to an approved guide and spotlights each step on the live page. - [Voice-Guided In-App Help for Web and Android](https://www.heytappr.com/use-cases/voice-guided-in-app-help): HeyTappr speaks each instruction while spotlighting the control it refers to, so users keep their eyes on the task instead of reading tooltips. - [Voice-Guided Product Walkthroughs](https://www.heytappr.com/use-cases/voice-guided-product-walkthroughs): HeyTappr speaks each instruction out loud inside your web app, guiding users step by step through the live interface with copy your team approved. - [Live Interface Spotlight and DOM Highlighting](https://www.heytappr.com/use-cases/live-interface-spotlight-dom-highlighting): HeyTappr scrolls to and spotlights the real control in your live app, actual DOM elements, not screenshots, so users always see exactly where to click. - [Auto-Advance Step Detection](https://www.heytappr.com/use-cases/auto-advance-step-detection): HeyTappr detects when a user actually uses the highlighted control and advances to the next step automatically, no next buttons, no clicking through a tour. - [AI Intent Matching for In-App Help](https://www.heytappr.com/use-cases/ai-intent-matching-in-app-help): Server-side AI matches a user’s question in their own words against your approved guides, using live page context, and starts the right walkthrough instantly. - [Approved-Copy-Only Guidance, No Improvised AI](https://www.heytappr.com/use-cases/approved-copy-only-guidance): Every word HeyTappr says is copy your team wrote and approved in the console. AI picks the guide; it never generates answers. No hallucinations, ever. - [Guide Analytics and Outcome Funnel](https://www.heytappr.com/use-cases/guide-analytics-outcome-funnel): Track assisted sessions, started and completed workflows, an outcome funnel, daily trends, and platform split, filterable by date range and platform. - [Needs-Attention: Broken Selectors and Gaps](https://www.heytappr.com/use-cases/needs-attention-broken-selectors-unanswered-demand): HeyTappr flags broken selectors after UI changes and logs questions no guide covers, so your team always knows what to fix and which guide to write next. - [Privacy and Data Governance Controls](https://www.heytappr.com/use-cases/privacy-data-governance-controls): Data map, retention, a toggle for storing question text, export, access log, and verified erasure, plus origin allowlists and rotatable workspace keys. ## Use cases: by job - [AI User Onboarding Assistant for Web Apps](https://www.heytappr.com/use-cases/ai-user-onboarding-assistant): Onboard users by answering the questions they actually ask. HeyTappr speaks and spotlights new users through setup on the live page, using only approved copy. - [Contextual Help Inside Your Product, Spoken and Live](https://www.heytappr.com/use-cases/contextual-help-inside-your-product): Replace the help-center tab switch with contextual help in the interface itself. HeyTappr answers where the user is stuck, with a spoken spotlight on the real controls. - [User Onboarding With In-App Voice Guidance](https://www.heytappr.com/use-cases/user-onboarding-in-app-guidance): Guide new users to first value inside your live product. HeyTappr answers their question, spotlights the real control, and walks them step by step. - [Drive Feature Adoption With In-Product Guides](https://www.heytappr.com/use-cases/feature-adoption-in-product-guides): Walk users into the features they ignore. HeyTappr turns a question into a guided, spoken walkthrough of the live feature, using copy your team approved. - [Reduce Support Tickets by Answering How-Do-I In-App](https://www.heytappr.com/use-cases/reduce-support-tickets-how-do-i-questions): Deflect how-do-I tickets before they reach your queue. HeyTappr answers inside the product with approved guides that walk users through the live UI. - [Guided Account Setup and Configuration](https://www.heytappr.com/use-cases/guided-account-setup-configuration): Walk every new account through setup correctly. HeyTappr spotlights each real setting in order and advances as the user completes it, with approved copy. - [Self-Serve Support Inside Your Product](https://www.heytappr.com/use-cases/self-serve-support-inside-product): Give users self-serve support that lives in the app, not a help center. HeyTappr matches their question to an approved guide and walks the live UI. - [Guide Users Through Long Forms and Settings Flows](https://www.heytappr.com/use-cases/guide-users-through-long-forms-settings): Long forms and dense settings pages lose users. HeyTappr speaks each step, spotlights the exact field, and advances as the user fills it in. - [Find Where Users Get Stuck in Your Product](https://www.heytappr.com/use-cases/find-where-users-get-stuck-analytics): See the questions users actually ask, which walkthroughs they finish, and what no guide covers yet, a needs-attention list built from real demand. - [Software Rollouts and Change Management Guidance](https://www.heytappr.com/use-cases/software-rollouts-change-management): New UI, migrations, new employees, HeyTappr answers where did that go in-app, walking people through the changed interface with copy your team wrote. - [Guide Users Through Two-Factor Authentication Setup](https://www.heytappr.com/use-cases/guide-users-through-two-factor-setup): 2FA setup is where security intentions die. HeyTappr walks users through enabling two-factor on your live settings page, one spoken step at a time. - [Guide Users to Connect an Integration](https://www.heytappr.com/use-cases/guide-users-to-connect-an-integration): Integrations make products sticky, but setup is fiddly. HeyTappr walks users through connecting a third-party tool on your live integrations page. - [Guide Users Through CSV and Data Import](https://www.heytappr.com/use-cases/guide-users-through-csv-data-import): Data import is the first real hurdle for new users. HeyTappr walks them through uploading, mapping columns, and fixing errors on your live import screen. - [Guide Users to Build Their First Report](https://www.heytappr.com/use-cases/guide-users-to-build-their-first-report): A first report is often the aha moment. HeyTappr walks users through picking metrics, filters, and saving a report on your live reporting screen. - [Guide Users to Update Their Billing and Payment Method](https://www.heytappr.com/use-cases/guide-users-to-update-billing-payment-method): Failed payments often come down to users who can't find where to update a card. HeyTappr walks them to the billing page and through the update. - [Guide Users Through Plan Upgrades](https://www.heytappr.com/use-cases/guide-users-through-plan-upgrades): When a user is ready to upgrade, don't make them hunt. HeyTappr walks them to the plans page and through checkout on your live interface. - [Reduce Churn at the Cancel Flow, Honestly](https://www.heytappr.com/use-cases/reduce-churn-at-the-cancel-flow): Many cancellations are really problems nobody helped with. HeyTappr lets users ask about what isn't working and guides them to a fix, while keeping cancel easy. - [Guide Developers Through Webhooks and API Key Setup](https://www.heytappr.com/use-cases/guide-developers-through-webhooks-api-keys): HeyTappr walks developers through creating API keys, adding webhook endpoints, and picking events in your settings, on the live page. - [Guide Admins Through Roles and Permissions Setup](https://www.heytappr.com/use-cases/guide-admins-through-roles-permissions): HeyTappr walks workspace admins through creating roles, assigning permissions, and restricting access on your live admin screens. - [Guide Users to Export Their Data](https://www.heytappr.com/use-cases/guide-users-to-export-their-data): "How do I export this" Is one of the most asked questions in any product. HeyTappr walks users to the export button and through the options. - [Guide Users to Invite Teammates](https://www.heytappr.com/use-cases/guide-users-to-invite-teammates): Multi-user accounts stick. HeyTappr walks users through inviting teammates and picking roles on your live team settings page. - [Guide Users to Set Up Notifications and Alerts](https://www.heytappr.com/use-cases/guide-users-to-set-up-notifications): Too many or too few alerts both drive users away. HeyTappr walks them through notification settings on your live page, in their own words. - [Help Users Through a UI Redesign](https://www.heytappr.com/use-cases/help-users-through-a-ui-redesign): Redesigns move everything users knew. HeyTappr answers "Where did X go" By walking them to its new place on the live interface. - [Trial to Paid Activation With In-App Guidance](https://www.heytappr.com/use-cases/trial-to-paid-activation-guidance): Trials end before users see the value. HeyTappr guides trial users through the key setup steps on your live product, when they ask. - [Guidance for First-Run Empty States](https://www.heytappr.com/use-cases/first-run-empty-state-guidance): An empty dashboard gives new users nothing to go on. HeyTappr lets them ask what to do first and walks them through it on the live page. - [Help Users Find a Setting That Moved](https://www.heytappr.com/use-cases/help-users-find-a-moved-setting): Settings move and users can't find them. HeyTappr answers "Where is the setting for X" By spotlighting it on the live page. ## Use cases: by product - [In-App Guidance for SaaS Dashboards](https://www.heytappr.com/use-cases/in-app-guidance-for-saas): Add HeyTappr to your SaaS dashboard with one script tag. Users ask for help in their own words and get walked through the live UI, step by step. - [In-App Help for Fintech and Banking Apps](https://www.heytappr.com/use-cases/in-app-help-for-fintech-banking-apps): HeyTappr guides banking customers through payments, transfers, and settings using only copy your team approved. Nothing improvised, everything auditable. - [Seller Onboarding for Marketplace Tools](https://www.heytappr.com/use-cases/seller-onboarding-for-ecommerce-marketplaces): Help marketplace sellers list products, set shipping, and manage orders with HeyTappr, spoken step-by-step guidance inside your live seller dashboard. - [User Guidance for Smart Home and IoT Apps](https://www.heytappr.com/use-cases/user-guidance-for-smart-home-iot-apps): HeyTappr walks smart home users through pairing, automations, and settings inside your companion app, with spoken instructions and spotlighted controls. - [Patient Portal Guidance for Healthcare](https://www.heytappr.com/use-cases/patient-portal-guidance-for-healthcare): Help patients book appointments, find results, and message providers with HeyTappr. Approved copy only, spoken steps, and strong privacy controls. - [In-App Help for HR and Payroll Software](https://www.heytappr.com/use-cases/in-app-help-for-hr-payroll-software): HeyTappr guides employees through payslips, leave requests, and benefits inside your HR software, cutting the once-a-year questions your admins answer. - [Internal Tool Adoption for Enterprises](https://www.heytappr.com/use-cases/internal-tool-adoption-for-enterprises): Roll out internal tools without a training-deck cycle. HeyTappr guides employees through the live interface and shows you exactly where they get stuck. - [Android SDK for In-App Guidance](https://www.heytappr.com/use-cases/android-sdk-in-app-guidance): Add HeyTappr to your Android app with a Gradle dependency and a small Kotlin API. The same approved guides your team publishes work on mobile too. - [In-App Guidance for CRM Software](https://www.heytappr.com/use-cases/in-app-guidance-for-crm-software): HeyTappr walks sales reps through your CRM on the live screen: logging calls, moving deals, building views. Spoken steps, real spotlights, approved copy only. - [In-App Guidance for ERP Systems](https://www.heytappr.com/use-cases/in-app-guidance-for-erp-systems): ERP screens are dense and rarely used flows get forgotten. HeyTappr guides staff through purchase orders, approvals, and period close on the live interface. - [In-App Help for LMS and EdTech Platforms](https://www.heytappr.com/use-cases/in-app-help-for-lms-edtech-platforms): HeyTappr helps teachers and students through your learning platform: submitting work, grading, setting up a course. Spoken, spotlighted, on the live page. - [Store Admin Guidance for E-Commerce Platforms](https://www.heytappr.com/use-cases/store-admin-guidance-for-ecommerce-platforms): Merchants get lost in store admin: shipping zones, discounts, taxes. HeyTappr walks them through your live admin with spoken, spotlighted steps. - [In-App Guidance for Logistics and Fleet Software](https://www.heytappr.com/use-cases/in-app-guidance-for-logistics-fleet-software): Dispatchers and fleet managers learn your platform on the job. HeyTappr guides them through routing, dispatch, and exceptions on the live screen. - [In-App Help for Property Management Software](https://www.heytappr.com/use-cases/in-app-help-for-property-management-software): HeyTappr guides landlords, property managers, and tenants through your platform: rent setup, maintenance requests, lease renewals, on the live page. - [Policyholder Guidance for Insurance Portals](https://www.heytappr.com/use-cases/policyholder-guidance-for-insurance-portals): HeyTappr walks policyholders through filing a claim, updating coverage, and downloading documents, using only copy your compliance team approved. - [In-App Guidance for Legal Practice Management Software](https://www.heytappr.com/use-cases/in-app-guidance-for-legal-practice-software): HeyTappr helps lawyers and staff through time entry, matter setup, and billing inside your legal software, with spoken steps and live spotlights. - [In-App Guidance for Analytics and BI Dashboards](https://www.heytappr.com/use-cases/in-app-guidance-for-analytics-bi-dashboards): HeyTappr walks users through filters, breakdowns, and saved reports in your analytics product, so the powerful features actually get used. - [In-App Guidance for Developer Tools and Cloud Consoles](https://www.heytappr.com/use-cases/in-app-guidance-for-developer-tools-cloud-consoles): HeyTappr guides developers through your console: creating projects, rotating keys, setting up environments. Spoken steps on the live UI, no docs detour. - [In-App Guidance for Marketing Automation Tools](https://www.heytappr.com/use-cases/in-app-guidance-for-marketing-automation-tools): HeyTappr walks marketers through segments, email builders, and automation flows in your product, with spoken, spotlighted steps on the live page. - [Staff Guidance for Restaurant and Retail POS Software](https://www.heytappr.com/use-cases/staff-guidance-for-restaurant-pos-software): High staff turnover means constant retraining. HeyTappr guides new staff through voids, splits, refunds, and menu edits on your live POS screen. - [Self-Care Guidance for Telecom Apps and Portals](https://www.heytappr.com/use-cases/self-care-guidance-for-telecom-apps): HeyTappr walks subscribers through plan changes, roaming, data add-ons, and bill downloads in your telecom app, so fewer of them call the contact centre. - [Citizen Guidance for Government Service Portals](https://www.heytappr.com/use-cases/citizen-guidance-for-government-service-portals): HeyTappr helps citizens through permit applications, renewals, and payments on public service portals, with plain-language spoken steps you approve. - [In-App Help for Travel Booking Platforms](https://www.heytappr.com/use-cases/in-app-help-for-travel-booking-platforms): HeyTappr guides travellers through changing bookings, adding bags, and picking seats on your live site or app, so they don't need to call. - [In-App Guidance for Accounting and Invoicing Software](https://www.heytappr.com/use-cases/in-app-guidance-for-accounting-invoicing-software): HeyTappr walks small business owners through invoices, bank reconciliation, and tax settings in your accounting app, with spoken, spotlighted steps. ## Use cases: by team - [In-App Guidance for Product Managers](https://www.heytappr.com/use-cases/in-app-guidance-for-product-managers): Give product managers a way to guide users through new features with approved, spoken walkthroughs, and see which workflows users start, finish, or ask for. - [Reduce How-To Tickets: HeyTappr for Support Leads](https://www.heytappr.com/use-cases/reduce-support-tickets-for-support-leads): Turn repetitive how-do-I tickets into self-serve walkthroughs. HeyTappr answers in-app with your approved copy and shows users the exact control, step by step. - [Scalable Onboarding: HeyTappr for Customer Success](https://www.heytappr.com/use-cases/customer-onboarding-for-success-teams): Help customer success teams scale onboarding. HeyTappr walks each user through key workflows in the live product, with analytics showing who completes what. - [HeyTappr for Founders and Early-Stage Startups](https://www.heytappr.com/use-cases/product-assistant-for-startup-founders): Founders: add one script tag and your product can walk users through itself with your approved copy, before you have a support team or a help center. - [Improve Activation Flows: HeyTappr for Growth Teams](https://www.heytappr.com/use-cases/activation-and-conversion-for-growth-teams): Give growth teams in-app guidance for activation moments. HeyTappr walks users through key workflows and reports started vs completed flows by day and platform. - [Real Usability Signals: HeyTappr for UX Teams](https://www.heytappr.com/use-cases/usability-insights-for-ux-design-teams): HeyTappr gives UX and design teams guided help built on the real interface, real DOM elements, approved copy, plus a record of what users ask in their own words. - [Internal Software Rollouts: HeyTappr for IT and Ops](https://www.heytappr.com/use-cases/internal-software-training-for-it-ops-teams): Rolling out internal tools? HeyTappr guides employees through new software step by step with approved instructions, so rollouts need fewer trainings and tickets. - [One Script Tag Install: HeyTappr for Developers](https://www.heytappr.com/use-cases/one-script-tag-install-for-developers): For developers: install HeyTappr with one script tag on web or a Gradle dependency on Android. Origin allowlists and rotatable admin keys, no per-guide code. - [HeyTappr for Product Marketing Teams](https://www.heytappr.com/use-cases/feature-launches-for-product-marketing-teams): Launch posts get skimmed. HeyTappr lets users ask about a new feature in their own words and walks them through it on the live page, so launches turn into usage. - [HeyTappr for Technical Writers and Docs Teams](https://www.heytappr.com/use-cases/interactive-docs-for-technical-writers): HeyTappr turns your task documentation into spoken, step-by-step guides that run on the live interface, using only copy your docs team wrote and approved. - [HeyTappr for Sales Engineers and Solutions Consultants](https://www.heytappr.com/use-cases/product-demos-for-sales-engineers): HeyTappr helps trial and pilot users get through the setup a sales engineer would normally screen-share, with spoken guidance on the live product. - [HeyTappr for Customer Education Teams](https://www.heytappr.com/use-cases/customer-education-academy-teams): Courses teach concepts. HeyTappr teaches the task, in the product, at the moment a customer needs it, using copy your education team approved. - [HeyTappr for Implementation and Onboarding Specialists](https://www.heytappr.com/use-cases/customer-implementation-specialists): HeyTappr takes the repetitive setup questions off implementation calls by guiding new customers through configuration on the live product. - [HeyTappr for QA and Release Managers](https://www.heytappr.com/use-cases/release-safety-for-qa-release-managers): HeyTappr flags guides a release broke, so help content never silently points at a control that moved. Broken selectors land in a needs-attention list. - [HeyTappr for Product-Led Growth Teams](https://www.heytappr.com/use-cases/self-serve-activation-for-plg-teams): In product-led growth, nobody is on the call to help. HeyTappr answers the user's question inside the product and guides them to the value moment. - [HeyTappr for Agencies Building Client Apps](https://www.heytappr.com/use-cases/in-app-help-for-agencies-building-client-apps): Agencies can hand clients an app that explains itself. HeyTappr installs with one script tag and guides the client's users through the live interface. - [HeyTappr for B2B Marketplace Operations Teams](https://www.heytappr.com/use-cases/workflow-guidance-for-marketplace-operations): HeyTappr guides buyers and suppliers through listings, orders, and account setup on your marketplace, so your ops team stops answering the same questions. - [HeyTappr for Enterprise L&D and Training Teams](https://www.heytappr.com/use-cases/enterprise-learning-and-development-teams): HeyTappr helps employees learn internal software by doing, with spoken step-by-step guidance on the live tool, written and approved by your training team. - [HeyTappr for Support Ops and Knowledge Managers](https://www.heytappr.com/use-cases/knowledge-management-for-support-ops): HeyTappr turns your top how-do-I macros into in-product guides and shows you which questions still lack an answer, so your knowledge base keeps up. - [HeyTappr for Vertical SaaS Founders](https://www.heytappr.com/use-cases/in-app-guidance-for-vertical-saas-founders): Vertical SaaS users are experts in their field, not your software. HeyTappr guides them through the live product in their own words, with copy you approved. ## Use cases: compared - [A Simpler Digital Adoption Platform Alternative](https://www.heytappr.com/use-cases/digital-adoption-platform-alternative): HeyTappr is a lighter alternative to digital adoption platforms: one script tag, team-approved guides, spoken live spotlights, and demand analytics built in. - [HeyTappr vs Traditional Product Tours](https://www.heytappr.com/use-cases/heytappr-vs-product-tours): Product tours walk every user through the same steps. HeyTappr starts from the user’s own question and speaks them through the live interface instead. - [HeyTappr vs Appcues: An Honest Comparison](https://www.heytappr.com/use-cases/heytappr-vs-appcues): Appcues is a mature no-code platform for in-app flows and tooltips. HeyTappr differs: spoken guidance on the live UI, started by the user’s own question. - [HeyTappr vs Pendo Guides](https://www.heytappr.com/use-cases/heytappr-vs-pendo-guides): Pendo pairs product analytics with in-app guides your team targets and schedules. HeyTappr starts from a user’s question and speaks them through the live UI. - [HeyTappr vs Userflow](https://www.heytappr.com/use-cases/heytappr-vs-userflow): Userflow is a fast no-code builder for onboarding flows and checklists. HeyTappr answers a user’s own question with spoken, auto-advancing live-UI guidance. - [HeyTappr vs Intercom Product Tours](https://www.heytappr.com/use-cases/heytappr-vs-intercom-product-tours): Intercom pairs product tours with a full messaging suite. HeyTappr takes a user’s question and speaks them through the live interface with approved copy only. - [HeyTappr vs Support Chatbots](https://www.heytappr.com/use-cases/heytappr-vs-support-chatbots): Chatbots answer in text and can improvise. HeyTappr matches the question to a team-approved guide and speaks the user through the live interface step by step. - [HeyTappr vs Help Center Documentation](https://www.heytappr.com/use-cases/heytappr-vs-help-center-docs): Help centers explain your product in another tab. HeyTappr keeps users in the app, speaking each step and spotlighting the exact control until the task is done. - [HeyTappr vs Video Tutorials](https://www.heytappr.com/use-cases/heytappr-vs-video-tutorials): Videos show someone else’s screen; users still repeat the steps alone. HeyTappr guides them through their own live interface, speaking and advancing per step. - [HeyTappr vs WalkMe](https://www.heytappr.com/use-cases/heytappr-vs-walkme): WalkMe is an established digital adoption platform with broad tooling. HeyTappr focuses on one job: answering a user's question with spoken, live-page guidance. - [HeyTappr vs Whatfix](https://www.heytappr.com/use-cases/heytappr-vs-whatfix): Whatfix is a digital adoption platform for guided flows and in-app support content. HeyTappr answers users' own questions with spoken guidance on the live page. - [HeyTappr vs Userpilot](https://www.heytappr.com/use-cases/heytappr-vs-userpilot): Userpilot combines product analytics with in-app flows and onboarding. HeyTappr is the help layer that answers users' questions on the live interface, out loud. - [HeyTappr vs Chameleon](https://www.heytappr.com/use-cases/heytappr-vs-chameleon): Chameleon lets teams build native-feeling tours, tooltips, and launchers. HeyTappr answers a user's own question with spoken guidance through the live page. - [HeyTappr vs UserGuiding](https://www.heytappr.com/use-cases/heytappr-vs-userguiding): UserGuiding offers no-code onboarding: walkthroughs, checklists, and resource centers. HeyTappr instead responds to user questions with spoken live-page guides. - [HeyTappr vs Userlane](https://www.heytappr.com/use-cases/heytappr-vs-userlane): Userlane is a digital adoption platform aimed at employee software. HeyTappr gives any user spoken, question-driven guidance through the live interface. - [HeyTappr vs Stonly](https://www.heytappr.com/use-cases/heytappr-vs-stonly): Stonly builds interactive step-by-step guides and knowledge bases. HeyTappr guides users on the live interface itself, spoken aloud, from their own question. - [HeyTappr vs Intro.js](https://www.heytappr.com/use-cases/heytappr-vs-intro-js): Intro.js is an open-source library for coding step-by-step tours. HeyTappr adds question matching, voice, auto-advance, and analytics without building it yourself. - [HeyTappr vs Shepherd.js](https://www.heytappr.com/use-cases/heytappr-vs-shepherd-js): Shepherd.js is an open-source library for guided tours. HeyTappr is a hosted assistant that matches users' questions to approved, spoken, live-page guides. - [HeyTappr vs Zendesk Help Widget](https://www.heytappr.com/use-cases/heytappr-vs-zendesk-help-widget): A help widget connects users to articles and agents. HeyTappr skips the article and walks users through the task on the live page, out loud. - [HeyTappr vs Loom Walkthrough Videos](https://www.heytappr.com/use-cases/heytappr-vs-loom-walkthrough-videos): Recorded walkthroughs are quick to make but go stale. HeyTappr guides users through the current live interface, and flags when a release breaks a guide. - [HeyTappr vs Tooltips and Hotspots](https://www.heytappr.com/use-cases/heytappr-vs-tooltips-and-hotspots): Tooltips and hotspots add hints to your ui ahead of time. HeyTappr gives step-by-step spoken help only when a user asks, on the live page. - [HeyTappr vs In-App Onboarding Checklists](https://www.heytappr.com/use-cases/heytappr-vs-in-app-onboarding-checklists): Checklists list what new users should do. HeyTappr shows them how, on the live page, spoken step by step, whenever they ask. - [HeyTappr vs Generic AI Chat Widgets](https://www.heytappr.com/use-cases/heytappr-vs-generic-ai-chat-widgets): AI chat widgets generate answers from your content. HeyTappr only speaks approved guides and points at the live controls, so it never makes things up. ## Install guides - [HeyTappr for React](https://www.heytappr.com/integrations/react): add heytappr to a react app (vite or similar) with one script tag in index.html. - [HeyTappr for Next.js](https://www.heytappr.com/integrations/nextjs): add heytappr to a next.js app router project with next/script in the root layout. - [HeyTappr for Vue](https://www.heytappr.com/integrations/vue): add heytappr to a vue app with one script tag in index.html. - [HeyTappr for Nuxt](https://www.heytappr.com/integrations/nuxt): add heytappr to a nuxt app by adding the script to the app head in nuxt.config. - [HeyTappr for Angular](https://www.heytappr.com/integrations/angular): add heytappr to an angular app with one script tag in src/index.html. - [HeyTappr for SvelteKit](https://www.heytappr.com/integrations/sveltekit): add heytappr to a svelte or sveltekit app with one script tag in src/app.html. - [HeyTappr for Remix](https://www.heytappr.com/integrations/remix): add heytappr to a remix or react router app with a script tag in the root route. - [HeyTappr for Astro](https://www.heytappr.com/integrations/astro): add heytappr to an astro site with a script tag in your base layout. - [HeyTappr for Ruby on Rails](https://www.heytappr.com/integrations/rails): add heytappr to a rails app with one script tag in the application layout. - [HeyTappr for Django](https://www.heytappr.com/integrations/django): add heytappr to a django app with one script tag in your base template. - [HeyTappr for Laravel](https://www.heytappr.com/integrations/laravel): add heytappr to a laravel app with one script tag in your main blade layout. - [HeyTappr for WordPress](https://www.heytappr.com/integrations/wordpress): add heytappr to a wordpress site by adding the script to your theme footer. - [HeyTappr for Webflow](https://www.heytappr.com/integrations/webflow): add heytappr to a webflow site through custom code in site settings. - [HeyTappr for Bubble](https://www.heytappr.com/integrations/bubble): add heytappr to a bubble app through the script section in settings. - [HeyTappr for HTML](https://www.heytappr.com/integrations/html): add heytappr to any web page with one script tag before the closing body tag. - [HeyTappr for Android](https://www.heytappr.com/integrations/android): add heytappr to a native android app with a gradle dependency and a small kotlin api. ## Glossary - [digital adoption platform](https://www.heytappr.com/glossary/digital-adoption-platform): a digital adoption platform (dap) is software that sits on top of an app and helps users learn it through in-app guidance, tours, and analytics. - [in-app guidance](https://www.heytappr.com/glossary/in-app-guidance): in-app guidance is help delivered inside a product's interface, like walkthroughs, tooltips, and spotlights, instead of in separate docs or support channels. - [product tour](https://www.heytappr.com/glossary/product-tour): a product tour is a scripted sequence of in-app popups that introduces a product's interface, usually shown to new users on first login. - [user onboarding](https://www.heytappr.com/glossary/user-onboarding): user onboarding is the process of getting a new user from signup to their first real success with a product. - [time to value](https://www.heytappr.com/glossary/time-to-value): time to value (ttv) is how long it takes a new user to get their first meaningful result from a product after signing up. - [activation rate](https://www.heytappr.com/glossary/activation-rate): activation rate is the share of new users who complete a key action that signals they've started getting real value from a product. - [feature adoption](https://www.heytappr.com/glossary/feature-adoption): feature adoption is how many users discover, try, and keep using a specific feature of a product. - [contextual help](https://www.heytappr.com/glossary/contextual-help): contextual help is assistance that appears in the context of what a user is doing, tied to the current screen or task, rather than in a separate help center. - [self-serve support](https://www.heytappr.com/glossary/self-serve-support): self-serve support lets customers solve their own problems through docs, guides, or in-app help, without contacting a support agent. - [ticket deflection](https://www.heytappr.com/glossary/ticket-deflection): ticket deflection is resolving a customer's question through self-serve help before it turns into a support ticket. - [walkthrough](https://www.heytappr.com/glossary/walkthrough): a walkthrough is a step-by-step in-app guide that leads a user through completing a specific task in the real interface. - [tooltip](https://www.heytappr.com/glossary/tooltip): a tooltip is a small popup label that appears next to an interface element to explain what it does. - [hotspot](https://www.heytappr.com/glossary/hotspot): a hotspot is a small pulsing marker placed on an interface element to draw attention to it, often opening a tip when clicked. - [onboarding checklist](https://www.heytappr.com/glossary/onboarding-checklist): an onboarding checklist is a short in-app list of setup tasks that shows new users what to do next and tracks their progress. - [empty state](https://www.heytappr.com/glossary/empty-state): an empty state is what a screen shows before it has any data, often used to explain the feature and point users to their first action. - [aha moment](https://www.heytappr.com/glossary/aha-moment): the aha moment is the point where a new user first understands the value of a product, usually by experiencing it rather than being told. - [product-led growth](https://www.heytappr.com/glossary/product-led-growth): product-led growth (plg) is a go-to-market strategy where the product itself drives acquisition, conversion, and expansion. - [customer education](https://www.heytappr.com/glossary/customer-education): customer education is the practice of teaching customers how to use a product well, through docs, courses, videos, and in-app guidance. - [intent matching](https://www.heytappr.com/glossary/intent-matching): intent matching is working out what a user is trying to do from their words and routing them to the right answer or flow. - [dom selector / css selector](https://www.heytappr.com/glossary/css-selector): a css selector is a pattern that identifies elements in a web page's dom, used by guidance tools to find the exact control to highlight. - [change management](https://www.heytappr.com/glossary/change-management): change management is the process of helping people move to a new tool, process, or interface with as little disruption as possible. - [churn](https://www.heytappr.com/glossary/churn): churn is when customers stop using or paying for a product; churn rate is the share who leave over a given period. - [user friction](https://www.heytappr.com/glossary/user-friction): user friction is anything in a product that slows a user down, confuses them, or makes a task harder than it needs to be. - [session funnel / outcome funnel](https://www.heytappr.com/glossary/outcome-funnel): an outcome funnel tracks how many users start a guided flow, how far they get, and how many finish, showing exactly where people drop off. - [knowledge base](https://www.heytappr.com/glossary/knowledge-base): a knowledge base is a searchable library of help articles, faqs, and how-to guides that customers or employees use to find answers. - [voice user interface](https://www.heytappr.com/glossary/voice-user-interface): a voice user interface (vui) lets people interact with software by speaking and listening instead of only reading and clicking.