help your stuck users
users ask in their own words. heytappr speaks and spotlights them through the live page, and you see exactly where they got stuck.
things stuck users type
(every one of these used to be a ticket)- “how do i export this to csv?”
- “where did the settings go?”
- “how do i invite my team?”
- “can i change my billing email?”
- “how do i turn on two factor?”
- “where's the api key?”
- “how do i connect slack?”
- “why can't i see the report?”
- “how do i add a payee?”
- “how do i cancel an order?”
- “how do i import my contacts?”
- “where do i set permissions?”
- “how do i upgrade my plan?”
- “can i undo that?”
- “how do i set up webhooks?”
- “where's the dark mode toggle?”
- “how do i share this dashboard?”
- “how do i reset my password?”
- “how do i book a room?”
- “what does this button do?”
01
users ask in their own words
no docs to hunt through, no support ticket, no tour they'll skip. someone types "how do i export this" and heytappr speaks the steps and spotlights the exact buttons on the live page, one at a time.
02
you see exactly where they got stuck
every guide gets an outcome funnel: who asked, who finished, where they dropped off. broken selectors and unanswered questions surface on their own, so you always know what to fix next.
03
it never makes things up
heytappr only walks users through guides your team wrote and approved. when it doesn't have an answer, it says so, and the question lands in your analytics as demand you can act on.
a guided moment
a real user, a real question
the exact buttons lighting up in order, with heytappr talking the user through each one. this is the whole product.
the honest comparison
another product tour just show them
every team tries tours, a chatbot, a help center, a loom. here is what each one actually does for a user who is stuck right now.
| product tours | chatbots | help docs | video | heytappr | |
|---|---|---|---|---|---|
| starts from the user's own question | sort of | ||||
| points at the real button on the live page | |||||
| only says what your team approved | sort of | ||||
| talks the user through it out loud | |||||
| moves on when the user clicks | sort of | ||||
| tells you when a release breaks it | sort of | ||||
| logs questions nobody answered yet | sort of |
install
one script. done.
add the script, publish your guides. that's the whole install.
<script src="https://cdn.tappr.app/embed.js"
data-tapprid="your-business"></script>framework specific? install guides for 16 stacks
start to finish
what a walkthrough looks like
questions
questions you probably have
what is heytappr?
an assistant that lives inside your product. users ask for help in their own words, and heytappr speaks and spotlights them through the exact controls on the live page, using only guide copy your team approved.
how long does the install take?
one script tag. paste it into your app shell, publish your guides, and you're live. there's an android sdk for native apps too.
is it a chatbot?
no. a chatbot writes an answer and hopes it's right. heytappr matches the question to a guide your team wrote, then walks the user through the real buttons on the real page, step by step, and moves on when they click.
will it make things up?
no. heytappr only walks users through guides your team wrote and approved. when it doesn't have an answer, it says so, and you see the unanswered demand in your analytics.
what happens when we ship a redesign?
every step points at a css selector. if a release moves or renames a control, heytappr flags the broken selector in the needs-attention list so you can fix the guide before users notice.
can users follow along with the sound off?
yes. every step is shown as well as spoken, and the spotlight itself marks the target, so guidance works on mute, in an open office, or on a train.
what do i learn from it?
every guide gets an outcome funnel: who asked, who finished, where they dropped off. broken selectors and questions with no guide surface automatically, so you know exactly what to fix next.
what about privacy?
you get a data map, retention controls, a toggle for storing question text, export, an access log, and verified erasure. web origins are allowlisted per workspace.
does it work in mobile apps?
on android, yes. the android sdk runs the same guides in native apps. on the web, anything that runs a script tag works, including mobile browsers.
what does it cost?
we walk through pricing on the demo. it depends on your product and volume, so email us and we'll set one up.
stop watching users get stuck.
just show them.
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