what is
contextual help
in one line
contextual help is assistance that appears in the context of what a user is doing, tied to the current screen or task, rather than in a separate help center.
contextual help is help that knows where the user is. instead of a generic help center, it offers guidance tied to the current page, the current task, or the element the user is looking at.
the classic forms are tooltips, inline hints, and a help button that opens articles for the current screen. newer forms include assistants that use page context to understand what the user is trying to do.
the value is less searching. users don't have to describe their situation from scratch or translate generic docs into their specific screen, because the help already starts from where they are.
where heytappr fits
heytappr uses live page context to pick the right approved guide for a question, then runs that guide on the page the user is already on.
see it in practice
related terms