what is
user onboarding
in one line
user onboarding is the process of getting a new user from signup to their first real success with a product.
user onboarding covers everything between someone signing up and someone getting real value out of the product. that includes account setup, first configuration, importing data, inviting teammates, and doing the core thing the product exists for.
onboarding isn't a single screen or a welcome email. it's a path, and every step on that path is a place a user can get confused and leave. the goal is to shorten the path and remove the confusing steps.
strong onboarding usually mixes a few things: sensible defaults, helpful empty states, a short checklist, and help that's available the moment someone gets stuck. the last one matters most, because every user gets stuck on something different.
where heytappr fits
heytappr handles the "i'm stuck, now what" part of onboarding. a new user asks how to do the next step and gets walked through it on the real screen, and you see which onboarding questions come up most.
see it in practice
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