HeyTappr for
HeyTappr for customer success teams
You can’t sit on a call for every user who needs to complete setup. HeyTappr turns your onboarding playbook into guides that walk each user through the live interface — speaking each step and spotlighting the real control — whenever they ask for help.
Onboarding that scales past your calendar
The walkthroughs you run on screen-share calls become published guides. Users get the same guidance at any hour, in the product, and HeyTappr advances each step automatically once they use the highlighted control.
See where accounts get stuck
The outcome funnel shows started versus completed workflows, with a daily trend and platform split. If a setup guide is started often but rarely finished, you know exactly which motion needs attention.
Keep guidance current as the product changes
Guides live in a console where they can be edited, paused, or deleted, and broken selectors surface in the needs-attention list. Your onboarding never quietly drifts out of date.
See it in your product
A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.
Questions teams ask
- Do users have to find the guides themselves?
- No. Users ask in their own words, and server-side AI matches the question against your published guides using live page context and starts the right one automatically.
- Does this replace human customer success?
- It handles the repeatable walkthroughs so your team can spend time on strategy and relationships. Analytics show what users still ask for, which is useful input for your calls. Email shrit@HeyTappr.com to book a demo.
More use cases
Or just email us and see it in your own product.