heytappr for
HeyTappr vs a zendesk help widget
A help widget like zendesk's is a great front door to your knowledge base and support team. HeyTappr handles a different slice: the how-do-I questions where reading an article is slower than just being shown.
01
Shown, not linked
Instead of returning an article, HeyTappr speaks each step and spotlights the real control, advancing as the user acts.
02
Works alongside your support desk
HeyTappr covers routine tasks with approved guides. When it has no guide, it says so, which leaves room for your normal support channels.
03
Unanswered questions, collected
The needs-attention list shows what users asked that no guide covers, a useful input for both your guides and your help center.
see it in your product
a demo takes fifteen minutes: heytappr guiding real users through a real interface.
questions teams ask
Should we remove our help widget?
Not necessarily. Many teams keep their help desk for account and billing issues and use HeyTappr for in-product tasks.
Can we try HeyTappr alongside what we already use?
Yes. The web install is one script tag (embed.js with a data-tapprid attribute) plus an allowlisted origin, and it can run next to other tools. Email shrit@HeyTappr.com to book a demo.
more use cases
related terms
or just email us and see it in your own product.