Use cases
HeyTappr guides your users through your live interface, which turns out to be useful in a lot of places. Pick one.
what it does
In-App Product Assistant That Guides Users Live
Your users don't want a help center, they want to finish the task.
In-App Guidance Software That Starts From a Question
Most in-app guidance fires when a tour designer decided it should.
Voice-Guided In-App Help for Web and Android
Reading a tooltip while hunting for the button it describes is two jobs.
Voice-Guided Product Walkthroughs | HeyTappr
HeyTappr reads each step of a guide out loud while the user works in your live interface.
Live Interface Spotlight and DOM Highlighting | HeyTappr
HeyTappr scrolls to and highlights the actual DOM element for each step — the real button, field, or menu in your running app.
Auto-Advance Step Detection | HeyTappr
HeyTappr watches the spotlighted control and moves to the next step the moment the visitor uses it.
AI Intent Matching for In-App Help | HeyTappr
Users don’t browse a help menu — they just ask.
Approved-Copy-Only Guidance, No Improvised AI | HeyTappr
HeyTappr never generates answers like a chatbot.
Guide Analytics and Outcome Funnel | HeyTappr
HeyTappr shows what guidance actually happened: assisted sessions, workflows started and completed, an outcome funnel, a daily trend, and a platform split.
Needs-Attention: Broken Selectors and Gaps | HeyTappr
The needs-attention list catches the two ways in-app guidance goes stale: selectors that broke when your ui changed, and real questions from users that no published guide answers.
Privacy and Data Governance Controls | HeyTappr
HeyTappr treats governance as a feature, not a settings page afterthought.
by job
AI User Onboarding Assistant for Web Apps
A new user doesn't want your product tour, they want their first win.
Contextual Help Inside Your Product, Spoken and Live
The moment a user opens your help center, they've left your product.
User Onboarding With In-App Voice Guidance
New users don't want a tour of everything — they want to finish the one thing they came to do.
Drive Feature Adoption With In-Product Guides
Users ignore features because they don't know what the feature does for them, and banners don't fix that.
Reduce Support Tickets by Answering How-Do-I In-App
A large share of tickets are users asking how to do something the product already does.
Guided Account Setup and Configuration
Setup is where accounts stall: connect this, configure that, invite the team.
Self-Serve Support Inside Your Product
Help centers make users leave the product, search, read, and come back to translate an article into clicks.
Guide Users Through Long Forms and Settings Flows
Multi-step forms and dense settings pages are where users abandon, guess wrong, or file a ticket.
Find Where Users Get Stuck in Your Product
Most analytics show what users clicked, not what they were trying to do.
Software Rollouts and Change Management Guidance
Every redesign, migration, and new-hire cohort produces the same question: where did that thing go? HeyTappr answers it inside the product, walking people through the changed interface with copy your team wrote for exactly this transition.
by product
In-App Guidance for SaaS Dashboards | HeyTappr
Your dashboard makes sense to you, not to the customer who signed up yesterday.
In-App Help for Fintech and Banking Apps | HeyTappr
In a banking app, a wrong answer is not a support ticket, it is a compliance problem.
Seller Onboarding for Marketplace Tools | HeyTappr
Sellers are not software people.
User Guidance for Smart Home and IoT Apps | HeyTappr
Companion apps carry the whole burden of a physical product: pairing, wifi setup, automations, firmware.
Patient Portal Guidance for Healthcare | HeyTappr
Patient portals serve everyone, including people who rarely use software and people who cannot easily read small interface text.
In-App Help for HR and Payroll Software | HeyTappr
Most people open their hr system a few times a year, and forget how it works in between.
Internal Tool Adoption for Enterprises | HeyTappr
Every internal rollout follows the same script: training decks, a wiki page, then months of the same questions in the team channel.
Android SDK for In-App Guidance | HeyTappr
HeyTappr is not web-only.
by team
In-App Guidance for Product Managers | HeyTappr
You ship features; users still don’t find them.
Reduce How-To Tickets: HeyTappr for Support Leads
A large share of your queue is how-do-I questions with known answers.
Scalable Onboarding: HeyTappr for Customer Success
You can’t sit on a call for every user who needs to complete setup.
HeyTappr for Founders and Early-Stage Startups
Early on, you are the support team, and every confused user either emails you or churns silently.
Improve Activation Flows: HeyTappr for Growth Teams
Activation usually fails at a specific step — a control users don’t find, a form they abandon.
Real Usability Signals: HeyTappr for UX Teams
Tooltip tours drawn on screenshots go stale the day the interface changes.
Internal Software Rollouts: HeyTappr for IT and Ops
Every internal rollout brings the same cycle: training sessions, wiki pages nobody reads, then a wave of helpdesk tickets.
One Script Tag Install: HeyTappr for Developers
You get asked to build product tours, and they rot the moment the DOM changes.
compared
A Simpler Digital Adoption Platform Alternative
Digital adoption platforms are powerful and correspondingly heavy: builders, segments, event plumbing.
HeyTappr vs Traditional Product Tours
Product tours show every new user the same sequence of tooltips, whether they need it or not.
HeyTappr vs Appcues: An Honest Comparison
Appcues is one of the best-known product adoption platforms, with no-code builders for flows, tooltips, checklists, and announcements.
HeyTappr vs Pendo Guides
Pendo is a product experience platform where guides sit alongside deep product analytics, and teams decide which segments see which guides.
HeyTappr vs Userflow
Userflow is well regarded for how quickly teams can build onboarding flows, checklists, and resource centers without engineering time.
HeyTappr vs Intercom Product Tours
Intercom’s product tours live inside a broader customer communication platform — messenger, inbox, help center, and AI answers in one place.
HeyTappr vs Support Chatbots
Support chatbots are good at answering questions in text, instantly and at any hour.
HeyTappr vs Help Center Documentation
A good help center is searchable, thorough, and always on — and users still have to leave your app, read, and map screenshots back to the screen in front of them.
HeyTappr vs Video Tutorials
Video tutorials are great at showing what a workflow looks like end to end, with a human voice explaining the why.