HeyTappr for
HeyTappr vs support chatbots
Support chatbots are good at answering questions in text, instantly and at any hour. But a paragraph describing where to click still leaves the user to find the button themselves. HeyTappr closes that gap by doing the guiding on the live interface, out loud.
An answer you can watch, not read
A chatbot replies with words; the user still has to translate them into clicks. HeyTappr scrolls to the exact live element, spotlights it, speaks the instruction, and moves on automatically once the user uses that control. The interface itself becomes the answer.
No hallucinations by design
Generative chatbots can produce confident answers that are wrong, and teams spend real effort containing that. HeyTappr’s AI is only used to match the user’s question to a guide the team approved — it never generates copy of its own, so it can’t invent a feature or a wrong path.
Unanswered questions become a roadmap
When no guide matches, HeyTappr logs the question in its needs-attention list rather than guessing. Combined with the outcome funnel and completion data, the team can see exactly which guide to write next and whether published guides actually finish.
See it in your product
A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.
Questions teams ask
- What happens when HeyTappr has no guide for a question?
- It doesn’t improvise. The question is recorded as unanswered demand in the needs-attention list, and the team can author, approve, and publish a guide for it in the console. Storing question text is a toggle the workspace controls.
- Is HeyTappr conversational?
- The entry point is conversational — users ask in their own words — but the response is a guided walkthrough, not a chat thread. That’s the point: for how-do-I questions, doing beats discussing.
More use cases
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