heytappr for
Citizen guidance for government service portals
Public service portals serve everyone, including people who rarely use a computer and people using a second language. HeyTappr lets them ask in their own words and walks them through the form out loud, with every word written and approved by your team.
01
Plain language, read aloud
HeyTappr speaks each step while spotlighting the field, and shows the text on screen. That helps people who find long forms hard to read, and nobody has to learn portal jargon.
02
Accountable by design
No generated answers. Guides are written by your team, approved, and published. Every guide can be paused, edited, or deleted at any time.
03
Privacy controls for public services
A data map, retention settings, a toggle for storing question text, export, an access log, and verified erasure. Guides only run on allowlisted origins.
see it in your product
a demo takes fifteen minutes: heytappr guiding real users through a real interface.
questions teams ask
Does HeyTappr make eligibility decisions?
No. It only guides people through the portal using approved copy. It never decides or advises.
Can we see which forms confuse people most?
Yes. Each guide has an outcome funnel showing where people drop off, and unanswered questions appear in needs attention.
more use cases
related terms
or just email us and see it in your own product.