Can HeyTappr promote a feature to users who never ask about it?

HeyTappr is question-driven: guides start when a user's question matches an intent your team defined. It doesn't push unprompted announcements. What it does well is catch the many users who describe the problem your feature solves and walk them straight into it.

Who writes the walkthroughs?

Your team does, in the HeyTappr console: the intents to match, the copy for every step, and a CSS selector for every target control. Guides go through approve and publish, and can be paused, edited, or deleted at any time.

HeyTappr for

Feature adoption without another announcement banner

Users ignore features because they don't know what the feature does for them, and banners don't fix that. HeyTappr meets them at the moment they ask a question, and walks them into the feature that answers it — on the live interface, step by step.

“Is there a way to automate this instead of doing it by hand?”

Intent-matched, not interruption-driven

You author guides around customer intents and URL patterns. When a user's question maps to a feature they haven't touched, the matching guide starts right there. Adoption happens because the feature solved their stated problem, not because a tooltip nagged them.

Hands-on the first time

HeyTappr spotlights each real control and advances when the user actually uses it. The first exposure to the feature is the user completing something with it, which is a very different memory than watching a video or dismissing a modal.

See which guides get used

Analytics show started and completed workflows per guide, an outcome funnel, a daily trend, and a platform split. You can see whether the walkthrough for a feature is being run and finished, and edit or pause guides that aren't working.

See it in your product

A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.

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Questions teams ask

Can HeyTappr promote a feature to users who never ask about it?: HeyTappr is question-driven: guides start when a user's question matches an intent your team defined. It doesn't push unprompted announcements. What it does well is catch the many users who describe the problem your feature solves and walk them straight into it.
Who writes the walkthroughs?: Your team does, in the HeyTappr console: the intents to match, the copy for every step, and a CSS selector for every target control. Guides go through approve and publish, and can be paused, edited, or deleted at any time.

More use cases

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Or just email us and see it in your own product.