heytappr for
HeyTappr for support ops and knowledge managers
You maintain the macros, the articles, and the spreadsheet of top contact reasons. HeyTappr takes the how-do-I part of that list and answers it inside the product, with the real controls lit up, then tells you what's still missing.
01
Your top contact reasons, answered in-product
Write guides for the tasks that drive the most tickets. Users ask HeyTappr in their own words, and it walks them through the fix on the live page.
02
A living gap report
The needs-attention list collects unanswered questions and broken selectors. It's the knowledge-gap report you usually build by hand from ticket tags.
03
Governance you'd expect
Approve then publish, instant pause or edit, and privacy controls including retention, export, an access log, and verified erasure.
see it in your product
a demo takes fifteen minutes: heytappr guiding real users through a real interface.
questions teams ask
Does HeyTappr connect to our ticketing tool?
Ask us on a demo about your stack. HeyTappr's own analytics show assisted sessions, outcome funnels, and unanswered demand.
What if a user asks something with no guide?
HeyTappr says it doesn't have an answer, and the question is logged in the needs-attention list.
more use cases
related terms
or just email us and see it in your own product.