HeyTappr for
HeyTappr vs help center documentation
A good help center is searchable, thorough, and always on — and users still have to leave your app, read, and map screenshots back to the screen in front of them. HeyTappr delivers the same team-written knowledge as spoken steps on the live interface itself.
No context switch, no stale screenshots
Documentation lives in another tab and drifts out of date every time the UI changes. HeyTappr targets the real DOM elements on the live page, so the spotlight lands on the control as it exists today — and the needs-attention list flags broken selectors when the UI does change.
The user never has to translate
An article says “Go to Settings, then Security”; the user still has to find both. HeyTappr scrolls there, spotlights the exact control, says the instruction out loud, and advances automatically when the user acts. Reading comprehension stops being a prerequisite for finishing the task.
You find gaps from questions, not search logs
Doc teams guess at coverage from search terms and page views. HeyTappr records the actual questions users asked that no guide covers, alongside started and completed workflow counts, so the next guide you write is the one people already asked for.
See it in your product
A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.
Questions teams ask
- Should we delete our help center if we adopt HeyTappr?
- No. Documentation still serves reference, edge cases, and pre-purchase research. HeyTappr covers the in-app, mid-task moment — often the same source material, rewritten as short approved steps tied to real controls.
- Can we reuse existing documentation as HeyTappr guides?
- The knowledge transfers, but the format changes: each guide is a set of intents, URL patterns, short approved copy per step, and a CSS selector per target, authored and published through the console.
More use cases
Or just email us and see it in your own product.