heytappr for
HeyTappr for customer support leads
A large share of your queue is how-do-I questions with known answers. HeyTappr lets users ask those questions inside the product and get walked through the live interface, spoken instructions, the exact control spotlighted, using copy your team wrote and approved.
01
Deflect the tickets you answer every week
Turn your top macros into guides: the user asks in their own words, HeyTappr matches the question to the right guide and starts it immediately. No menus, no searching a help center, no second click.
02
Answers stay on-script
HeyTappr never improvises. It only speaks approved copy from published guides, so the guidance users hear is exactly what your team would say, and you can pause or edit a guide the moment policy changes.
03
Know what still reaches humans
Analytics show assisted sessions, completions, and an outcome funnel, plus a needs-attention list of questions no guide covers and selectors that broke. That tells you what to author next and what to fix.
see it in your product
a demo takes fifteen minutes: heytappr guiding real users through a real interface.
questions teams ask
What happens when a user asks something no guide covers?
HeyTappr does not invent an answer. The question is recorded as unanswered demand in the needs-attention list, so your team can decide whether to write a guide for it.
Can we control exactly what HeyTappr says?
Yes. Teams write approved copy for every step in the console, and guides go through an approve-and-publish flow before users ever see them. Email shrit@HeyTappr.com to book a demo.
more use cases
related terms
or just email us and see it in your own product.