HeyTappr for
HeyTappr for customer support leads
A large share of your queue is how-do-I questions with known answers. HeyTappr lets users ask those questions inside the product and get walked through the live interface — spoken instructions, the exact control spotlighted — using copy your team wrote and approved.
Deflect the tickets you answer every week
Turn your top macros into guides: the user asks in their own words, HeyTappr matches the question to the right guide and starts it immediately. No menus, no searching a help center, no second click.
Answers stay on-script
HeyTappr never improvises. It only speaks approved copy from published guides, so the guidance users hear is exactly what your team would say — and you can pause or edit a guide the moment policy changes.
Know what still reaches humans
Analytics show assisted sessions, completions, and an outcome funnel, plus a needs-attention list of questions no guide covers and selectors that broke. That tells you what to author next and what to fix.
See it in your product
A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.
Questions teams ask
- What happens when a user asks something no guide covers?
- HeyTappr does not invent an answer. The question is recorded as unanswered demand in the needs-attention list, so your team can decide whether to write a guide for it.
- Can we control exactly what HeyTappr says?
- Yes. Teams write approved copy for every step in the console, and guides go through an approve-and-publish flow before users ever see them. Email shrit@HeyTappr.com to book a demo.
More use cases
Or just email us and see it in your own product.