Does HeyTappr include product analytics like Pendo?

No. HeyTappr measures assistance, not general product usage — which guides were started and completed, how sessions ended, and which user questions no guide covers yet. If you need broad product analytics, that remains a separate tool’s job.

Who writes what HeyTappr says?

Your team does, in the console: intents, URL patterns, approved copy for every step, and a CSS selector for every target. Guides are approved before publishing and HeyTappr never improvises beyond that copy.

HeyTappr for

HeyTappr vs pendo guides

Pendo is a product experience platform where guides sit alongside deep product analytics, and teams decide which segments see which guides. HeyTappr flips the trigger: the user asks for help in their own words, and the right approved guide starts automatically on the live interface.

“How do I invite a teammate to this workspace?”

Pull, not push

Pendo guides are generally pushed to users the team targets by segment or behavior — a strength when you’re driving adoption of a feature. HeyTappr is pull-based: nothing appears until a user asks, then AI matches the question against your published guides using live page context and starts the right one.

Voice and motion instead of tooltips

HeyTappr speaks the active instruction out loud, scrolls to the exact control, spotlights the real DOM element, and advances automatically when the user acts. That makes each step verifiable — the guide only moves forward once the user has actually done it.

Analytics scoped to assistance

Pendo’s analytics are famously broad. HeyTappr’s are deliberately narrow: assisted sessions, started and completed workflows, an outcome funnel, daily trend, platform split, and a needs-attention list covering broken selectors and unanswered questions, filterable by date range and platform.

See it in your product

A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.

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Questions teams ask

Does HeyTappr include product analytics like Pendo?: No. HeyTappr measures assistance, not general product usage — which guides were started and completed, how sessions ended, and which user questions no guide covers yet. If you need broad product analytics, that remains a separate tool’s job.
Who writes what HeyTappr says?: Your team does, in the console: intents, URL patterns, approved copy for every step, and a CSS selector for every target. Guides are approved before publishing and HeyTappr never improvises beyond that copy.

More use cases

HeyTappr vs Intercom Product Tours HeyTappr vs Support Chatbots HeyTappr vs Help Center Documentation HeyTappr vs Video Tutorials A Simpler Digital Adoption Platform Alternative Reduce Support Tickets by Answering How-Do-I In-App Guided Account Setup and Configuration Self-Serve Support Inside Your Product

Or just email us and see it in your own product.