HeyTappr for
HeyTappr vs intercom product tours
Intercom’s product tours live inside a broader customer communication platform — messenger, inbox, help center, and AI answers in one place. HeyTappr does one thing: turn a user’s question into a spoken, step-by-step walkthrough of your live interface.
Showing versus telling
When a user asks Intercom’s messenger how to do something, the usual outcomes are an article, an AI answer, or a human reply — telling. HeyTappr shows: it scrolls to the exact control, spotlights it on the live page, speaks the instruction, and advances as the user acts.
No improvised answers
AI answer bots generate responses from your content, which is powerful but means the exact wording varies. HeyTappr’s AI only chooses which approved guide matches the question — every spoken word is copy your team wrote, approved, and published, and can be paused or edited at any time.
A narrower tool with a narrower footprint
Intercom earns its place as a full support suite. HeyTappr installs as a single script tag, keeps web origins allowlisted per workspace, and offers a privacy surface built for reviews: data map, retention, a toggle for storing question text, export, access log, and verified erasure.
See it in your product
A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.
Questions teams ask
- Can HeyTappr hand off to a human when a guide doesn’t exist?
- HeyTappr isn’t a messaging product, so it doesn’t include a human inbox. What it does instead is record the unanswered question in the needs-attention list, so the team can publish a guide that answers it next time.
- Do we have to leave Intercom to use HeyTappr?
- No. HeyTappr is one script tag added to your app and doesn’t replace your support channel. Many teams would keep a support tool for conversations and use HeyTappr for guided, in-interface how-to help. Email shrit@HeyTappr.com to book a demo.
More use cases
Or just email us and see it in your own product.