HeyTappr for
In-app help for fintech and banking apps
In a banking app, a wrong answer is not a support ticket, it is a compliance problem. HeyTappr only ever speaks copy your team wrote and approved, and it guides customers through the live interface instead of describing it. Users get through payments and settings without calling your contact centre.
Approved copy only, never improvised
HeyTappr is not a chatbot generating answers about money. Every step of every guide is copy your team wrote, reviewed, and published through an approve-then-publish flow. If a guide needs to change, you can pause, edit, or delete it immediately.
Guides customers through the real screen
For tasks like adding a payee or updating a card limit, HeyTappr speaks each instruction, scrolls to the exact control, and spotlights the real element on the page. It advances automatically once the customer uses that control, so nobody gets lost halfway through a transfer flow.
Privacy controls built in
You get a data map, retention controls, a toggle for storing question text, export, an access log, and verified erasure. Web origins are allowlisted per workspace and admin actions use a rotatable workspace key.
See it in your product
A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.
Questions teams ask
- Can we turn off storage of what customers type?
- Yes. There is a toggle for storing question text, alongside a data map, retention settings, export, an access log, and verified erasure.
- Who controls what the assistant can do in our app?
- Your team. Guides are scoped by URL patterns and CSS selectors you define, only run on allowlisted web origins, and only publish after approval. Admin actions require a rotatable workspace key.
More use cases
Or just email us and see it in your own product.