HeyTappr for
Reduce support tickets by resolving how-do-I questions in the product
A large share of tickets are users asking how to do something the product already does. HeyTappr catches those questions inside the app and walks the user through the answer on the live interface — so the ticket never gets written.
Resolved where the problem is
Instead of a reply that says click settings, then billing, HeyTappr scrolls to the actual control, spotlights it, and speaks the instruction. The user does the step, the guide advances, and the question is closed without an agent touching it.
Answers your support team approved
Every word HeyTappr says is copy your team wrote and published. It never improvises like a chatbot, so there is no risk of it inventing a policy or describing a flow that doesn't exist.
See what's still reaching your queue
The needs-attention list shows unanswered demand: questions users asked that no guide covers. That is a ranked to-do list for your next guides, drawn from real tickets you can prevent instead of guesses.
See it in your product
A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.
Questions teams ask
- What happens when a user asks something no guide covers?
- HeyTappr doesn't make an answer up. The question is recorded as unanswered demand in the needs-attention list, so your team can see exactly what users are asking and write a guide for it. Storing question text is a toggle you control.
- Can we measure the effect on our ticket volume?
- HeyTappr shows assisted sessions, started and completed workflows, and an outcome funnel, filterable by date range and platform. You can compare that activity against your own ticket data to see what's being handled in-product.
More use cases
Or just email us and see it in your own product.