HeyTappr for
Guided help for e-commerce and marketplace seller tools
Sellers are not software people. They want to list a product, set a shipping rate, and get paid — and every one of them who gets stuck emails your support team. HeyTappr lets sellers ask in their own words and walks them through your live seller dashboard until the task is done.
Sellers ask in plain language
A seller types something like how do I change my shipping price, and server-side AI matches it to the right published guide using live page context. The guide starts immediately — no browsing a help centre, no second click.
Hands-on guidance through real forms
Listing flows are long and full of fields. HeyTappr speaks each instruction, spotlights the exact field or button, and advances automatically as the seller completes each step. They end up with a finished listing, not a bookmarked help article.
See where sellers get stuck
Analytics show assisted sessions, started and completed workflows, an outcome funnel, and a daily trend. The needs-attention list surfaces broken selectors and questions no guide covers yet, filterable by date range and platform.
See it in your product
A demo takes fifteen minutes: HeyTappr guiding real users through a real interface.
Questions teams ask
- What happens when a seller asks about something we have no guide for?
- The question appears in your needs-attention list as unanswered demand. You can review those questions and author a new guide in the console: intents, URL patterns, approved copy per step, and a CSS selector per target.
- Does this work if we redesign the seller dashboard?
- Guides target CSS selectors you define. If a redesign breaks a selector, it shows up in the needs-attention list as a broken selector, so you can update the guide and republish.
More use cases
Or just email us and see it in your own product.