heytappr for

Self-care guidance for telecom apps

Telecom contact centres are full of calls that the app could have handled: turn on roaming, add data, find the bill. The options are all there, just buried. HeyTappr lets subscribers ask in their own words and walks them to the exact toggle.

what a stuck user types:

How do I turn on roaming before my trip?

Self-care that people actually complete

HeyTappr speaks each step and spotlights the live control, advancing as the subscriber taps. They finish the change in the app instead of giving up and calling.

Web portal and android app

One set of guides, two surfaces. The script tag covers your web portal and the Android SDK covers your native app.

Demand you can see

Every question with no guide is logged in needs attention. That list tells you exactly which self-care journeys to build next.

see it in your product

a demo takes fifteen minutes: heytappr guiding real users through a real interface.

book a demo

questions teams ask

Can HeyTappr change a subscriber's plan for them?

No. It guides the subscriber through the screens and they make the change themselves.

What if a campaign changes the plans page?

Broken selectors show up in needs attention, and guides can be paused or edited immediately.

more use cases

In-app help for travel booking platforms In-app guidance for accounting and invoicing software In-app guidance for saas dashboards In-app help for fintech and banking apps Guided help for e-commerce and marketplace seller tools Guide users to update their payment method Guide users through a plan upgrade Reduce churn at the cancel flow, honestly

or just email us and see it in your own product.